Who Do I Contact?
We value every resident’s voice and take pride in providing responsive, respectful, and effective local government services. As a small and dedicated team, we’ve established a structure to ensure the appropriate staff addresses your concerns as quickly as possible.
How We Handle Resident Concerns:
- Most day-to-day issues — including billing, trash service, permits, and code enforcement — are handled directly by our trained staff. They are empowered to resolve concerns quickly and effectively.
- If a staff member has responded to your concern, please know their guidance reflects the Borough’s established policies and procedures. If further review is needed, staff will escalate the matter to the appropriate level internally.
Expected Turnaround Times
We work hard to respond to every inquiry in a timely manner. However, response times can vary based on the nature and complexity of the issue:
Issue Type | Typical Response Time |
General Questions | 1–2 business days |
Utility Billing Questions | 1–2 business days |
Service Requests (Trash, Water, etc.) | 1–3 business days |
Code Enforcement or Permit Questions | 2–5 business days (depending on complexity) |
Formal Appeals or Reviews | 10–14 business days |
We appreciate your patience and understanding as we work to provide quality service to all residents.
New Phone System
We’ve recently upgraded our phone system to better serve you. When you call the Borough offices, please listen to the menu options and follow the prompts to reach the correct department.
Topic/Concern | Contact Person/Office | Phone |
Water, Electric, or Trash Billing | Front Office | 724.224.1818 option 2 |
Utility Shut-Off Notices / Payment Plans | Front Office | 724.224.1818 option 3 |
Trash/Recycling Pickup Issues | Front Office | 724.224.1818 option 2 |
General Questions or Website Help | Front Office | 724.224.1818 option 2 |
Code Violations or Property Maintenance | Code Enforcement Officer | 724.224.1818 option 4 |
Permit Applications or Zoning Questions | Permits & Zoning / Code Enforcement | 724.224.1818 option 4 |
Street Maintenance / Snow Removal | Public Works Department | 724.224.1818 option 6 |
Police Reports or Services | Tarentum Police Department | 724-224-1515 |
High Call Volume Periods
Please note that from the 14th to the 16th of each month, we experience extraordinarily high call volumes due to utility billing due dates. During this time, you may experience longer hold times or delayed responses. We encourage residents to reach out before or after this window for faster service, if possible.
When to Contact the Borough Manager
While our staff can address many concerns, there are some situations where it may be appropriate to contact the Borough Manager directly:
- Policy-level concerns
- Unresolved issues after speaking with staff
- Questions about Borough-wide initiatives or long-term projects
- Feedback related to strategic planning or intergovernmental partnerships
Please note: Not every concern requires the involvement of the Borough Manager. In some cases, calls, emails, or inquiries sent to the Manager’s Office will be reviewed and then appropriately routed to the staff member best positioned to assist you. This helps ensure a timely and effective resolution.
We appreciate your cooperation in helping us route your concerns to the right people — ensuring faster service and better outcomes for all residents.
Thank you for helping us keep Tarentum responsive, efficient, and welcoming.
