Payment Details and Information:
Tarentum Borough to Launch New Utility Billing System on June 1, 2026!
Tarentum Borough is transitioning to a new utility billing and payment system from BS&A Software effective June 1, 2026. The new platform will provide improved online account access, faster payment processing, and additional payment options including Apple Pay, Google Pay, online payments, autopay, IVR phone payments, cash, and checks.
Please note:
- Your current 12 digit account number will remain the same to help make the transition easier.
- Beginning May 25, 2026, the current online payment portal will be temporarily unavailable during the system transition.
- The new payment portal is expected to go live on June 1, 2026.
- Customers using autopay or saved payment methods will need to re-enter payment information once the new system launches.
Customers will continue to visit Tarentum Borough Website and click “Pay Bills Here” to access the new portal.
Office Hours: Monday-Friday 8:00 am – 4:00 pm
Walk-In Office Hours: Monday-Friday 10:00 am – 2:00 pm
In Person Payments: Cash, Check, Money Order, Credit Card.
Fees for credit cards/EFT/Apple or Google Pay are 2.95% plus a 0.50-cent per-transaction fee. Please note that Tarentum Borough does not receive the fees; they go to the processing companies
Payments by Phone: (313) 942-4911. An IVR (interactive voice response), a surcharge fee is added automatically.
*NEW* Online Payment Portal at: https://bsaonline.com/?uid=3263
Fees for credit cards/EFT/Apple or Google Pay are 2.95% plus a 0.50-cent per-transaction fee. Please note that Tarentum Borough does not receive the fees; they go to the processing companies.
We also participate in the LIHEAP Program, which can help with the electric portion of your bill. The program runs from November to April.
For all Borough Bills:
A 5% penalty is added after the due date of the bill, plus 1% penalty at the end of the month for the outstanding balance.
$10.00 charge added for Delinquent Notice send on the 5th of the month for prior month unpaid balance.
If utilities are terminated for non-payment, the entire bill plus a $30.00 reconnection fee is required to reinstate your electric. MUST BE PAID BY CASH, MONEY ORDER, CREDIT CARD, NO CHECKS WILL BE ACCEPTED.
If this is not done 10 days after electric service is terminated, water service may also be terminated, and your bill will be finalized. To have services turned back on, you will be required to pay the bill in full and pay a $50.00 reconnection fee for both utilities. You will also be required to place a security deposit prior to restarting services.
FAQ
General
What are some of the benefits of receiving my bill electronically?
It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.
What are some of the benefits of paying a bill online?
Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when desired, and saves you the trouble from writing and mailing a check or driving by our office. In addition, you may choose to store your information for future use.
Using the System
What if I can’t locate my bill?
If your bill is not showing, please double-check that the right information was entered in the search criteria. For example, an exact match may be required.
Do I have to enter an account number to make a payment?
Yes, an account number is required for security purposes.
When I try to pay my bill, it asks for credit card information, and I want to pay by electronic check.
Under “How would you like to pay” click on the drop-down box and choose EFT Check.
Will I receive a confirmation email that my bill has been paid?Yes, you will receive a confirmation email.
Do I need to register to pay a bill?
No, registration is not required for One-Time Payments. However, by registering, you’ll be able to view prior history, set up automatic payments, and store payment information, if desired.
I forgot my Password, how do I access my account?
Click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call us at 724-224-1818, and after verifying your identity, we can assist.
Payment
What forms of payment can I use?
You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).
Which bills can I pay online?
You can pay the current utility bill, miscellaneous. permits, parking tickets, & NSF checks online.
Are there fees for paying online?
There is a non-refundable service fee of $1.50 per transaction when using an electronic check and $3.00 per transaction when using a credit/debit card. The service fee will be shown on the payment page before you submit your payment for processing.
How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for an electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check is not processed by the bank, you will receive an email notifying you of the rejected payment.
Can I use more than one payment method per transaction?
Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another for the rest.
How long does it take for online payments to process?
Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.
Can I tell if my payment has been posted?
Yes, simply login to your account and select “View my payment history”.
How long will my payment history be maintained?
24 months is the standard retention period.
Will I be able to print a copy of my bill?
Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it reduces paper use and benefits the environment, but you can choose to print your bill.
How do I change my account information?
Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to contact us to make the change.
Advanced Features
What is AutoPay?
AutoPay is a convenient option that automatically pays bills on the due date each billing cycle using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Log in to your account and click on AutoPay to enroll.
Can I cancel AutoPay?
Yes, simply log in to your account and click on AutoPay. Next, select Edit, change the status to “No, I do not want AutoPay,” and save.
I’m signed up for AutoPay, but do not see anything showing under “Upcoming Scheduled Payments.”
The AutoPay date will not appear on the home page under Upcoming Scheduled Payments. However, when on the Scheduled Payments page, AutoPay will show.
What are scheduled payments?
Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. Scheduled payments can be changed if made before the scheduled date.
What is the difference between AutoPay and a scheduled payment?
AutoPay is an automated process that pays your balance in full each billing cycle. You manually enter scheduled payments for the date you choose.
What if I already have AutoPay set up with my bank?
You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay using a credit/debit card or bank account through our online payment portal.
If I sign up to Go Paperless, how will I receive my bills?
You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address.
Can I start receiving paper bills again?
Yes, simply log in and click on Paperless. Then, select “No” and save your changes.
What is Account Linking?
Account Linking allows payers to link multiple accounts and view and pay all open bills in a single transaction. When registering bills using the same email address, payers can link related accounts within the service.
Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information, such as changing an email or password, will go across all linked accounts; however, changing settings, such as AutoPay or paperless, is only for the accessed account.
What is Pay by Text?
Pay by Text is a convenient way to pay your bill by text message. When you sign up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications), and you will then have the option to pay by text message with your default payment method with a quick reply. You may sign up for Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation text will be sent to complete enrollment.
Getting Help
Who do I contact with questions about my bill or if I’m having trouble using the online system?
Please contact us at 724-224-1818 and we will do our best to assist you.
I accidentally deleted my current email notification, what should I do?
If you are registered, you can log in to the online payment portal to view your bill. Or, you can call and ask us to resend the email.
Security
Is my information secure?
BS&A uses the highest standards in internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.
Is my credit card and checking account information safe when I pay online?
Absolutely. Our merchant services will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the biller does not see your complete account information.
What is PCI Compliance and why is it so important?
PCI stands for Payment Card Industry, and compliance with its standards is required for businesses that accept major credit cards and for software providers whose applications involve the transmission and/or storage of credit card information.